Website Boone County Health Department

$18 – $25 an hour – Full-time, Contract

Spanish (Preferred)

Full Job Description
_The mission of the Boone County Health Department is to serve our community by preventing the spread of disease, promoting optimal wellness & protecting the public’s health. _

Boone County Health Department**

1204 Logan Avenue, Belvidere, Illinois 61008

Main Office 815.544.2951 Clinic 815.544.9730 Fax 815.544.2050

Job Description

General Information:

Job Title

COVID-19 Compliance Officer

Reports To

Environmental Center Supervisor

FLSA Status


General Summary:

The Boone County Health Department (BCHD) is further developing their teams of COVID-19 response staff across Boone County, Illinois as a key strategy for preventing further spread of COVID-19. We are hiring a position willing to work on-site at our department (1204 Logan Ave Belvidere, IL 61008). The COVID-19 Compliance Officer is expected to respond to compliance related issues 8:00 AM to 4:30 PM Monday through Friday and some evenings and weekends as deemed necessary. Safety barriers and enhanced surface cleaning measures are in place. In addition, temperature and symptom screening is expected of all individuals upon building entry and soft face coverings are required.

The COVID-19 Compliance Officer will conduct compliance checks throughout the county and accurately document those investigations. This position will coordinate and communicate closely with the Contact Tracing team and Environmental Center Inspectors to coordinate outbreak response, respond to facility complaints, and resolve complex issues. The COVID-19 Compliance Office will also work closely with local law enforcement, the court system, and the Boone County State’s Attorney’s office.

Essential Duties and Responsibilities:

Under general supervision and/or as part of various workgroups and teams, the COVID-19 Compliance Officer performs the following essential functions within the framework of Boone County Health Department’s provision of the core functions and essential services of Public Health:

Provide general information about COVID-19 mitigation in accordance with BCHD, IDPH and CDC policies and guidance.
Conduct compliance checks on complaints received for businesses.
Follow COVID-19 plans, procedures, checklists, and other reference materials during a COVID-19 inquiry and response operations.
Respond to inquiries, complaints and request for service in a fair, tactful and firm manner.
Investigate complaints and mediate resolutions in a timely and tactful manner.
Prepare accurate and detailed documentation of investigation findings. Identifying situations that require further follow up and alerting appropriate persons using structured guidance.
Maintain written and electronic logs for record keeping.
Maintain confidentiality of information and data in accordance with established protocols.
Communicate with the public in a professional manner.
Gain and maintain knowledge of operations, services and activities of a governmental compliance program.
Gain and maintain knowledge of pertinent guidance documents, codes, ordinances, executive orders, and laws and regulations pertaining to COVID-19.
Procedures involved in the enforcement of codes and regulations including methods and techniques of conducting and documenting field investigations.
Work to facilitate legal actions applicable to COVID-19 complaint enforcement or compliance.
Demonstrate effective public relations practices.
Ability to establish and maintain effective working relationships with other employees and the public.
Public Health Sciences:

Provides education, counseling, referral and follow-up to individuals and families who are members of a vulnerable population and/or high-risk groups that are adapted to their unique needs, lifestyle, cultural and socio-economic situation.
Community Divisions of Practice:

Advocates on behalf of vulnerable individuals and populations; participates in assessing and evaluating health care services to inform individuals of available health department and community programs/services.
Contributes to a work environment that fosters ongoing educational experiences regarding Public Health nursing for colleagues, nursing and other health-related students, health care professionals, and members of the community.
Analysis and Assessment:

Good critical thinking and organizational skills.
Strong ability to problem-solve and resolve conflicts.
Must be flexible and able to multitask and prioritize work.
Leadership and Systems Thinking:

Responsible for professional growth and development in pursuing education, participate in committees, conferences, workshops, in-services and contribute to a work environment where continual improvements in public health core competencies are practiced and pursued.
Participates in quality improvement (QI) and performance management (PM) processes and/or techniques to improve the effectiveness of the respective public health program.
With general supervision, participates in projects that support Public Health interventions.
Adheres to Occupational Safety and Health Administration standards relevant to job duties, such as exposure to blood borne pathogens.
Policy Development and Program Planning:

Collaborates in the development of evidence-based Public Health practices and programs, long and short-range policies, and Public Health programs in Boone County.
Collaborates in and contributes to individual, team and departmental performance management, quality improvement and evaluation activities.
Communication and Cultural Competency:

Delivers targeted, culturally appropriate information to help individuals and groups understand COVID-19 policies, regulations and code.
Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
Adheres to ethical principles and Boone County Health Department policy in the collection, maintenance, use, and dissemination of data and information with mandated chart documentation requirements, medical record forms, State and Federal laws and patient consent.
Financial Planning and Management:

Under general supervision, researches and summarizes specialized or technical information from varied sources.
Provides administrative and technical/clerical support to BCHD activities related to development and implementation of community health assessment, policy development, and implementation activities.
Adheres to ethical principles in the collection, maintenance, use and dissemination of data and information.
Maintains, updates, and uses computerized data management systems as appropriate and utilizes informatics to improve program operations.
Other Duties Include:

Participates in department and community emergency response training consistent with job classification in support of Public Health emergency and disaster preparedness, such as National Incident Management System (NIMS)/Incident Command System (ICS) certification.
Assumes responsibility for own professional growth and development by pursuing continuous improvements in education and training.
Maintains and secures equipment and supplies.
Work evening and weekend hours when required and flexes time appropriately.
Maintain logs, records and files.
Research, compile and collect data.
Prepare clear and concise reports.
Make oral presentations and testify in court.
Type and enter data accurately at a speed necessary for successful job performance.
Communicate clearly and concisely, both orally and in writing; write defensible reports.
Evaluate and establish priorities; handle simultaneous events effectively.
Establish and maintain effective working relationships with coworkers, subordinates and supervisors, other departments, outside agencies and the public including the ability to resolve conflicts.
Interact with the public displaying a high degree of courtesy, tact, compassion and poise.
Performs other duties as required or necessary.
Performs other duties as assigned consistent with job classification.
Behavior Expectations:

Treats others with courtesy and respect in all interactions.
Ability to handle confidential information with discretion and professionalism.
Knowledge, Skills, and Abilities Required:

Minimum Experience:

Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
Experience with health education techniques and principles.
Education, Licensure, Certifications, Experience:

Background in customer service, information/resource navigation, social work, psychology, library sciences, teaching, public health, health education, or similar consumer-facing roles is desirable. Ideal individuals will also feel comfortable using a computer.
Bachelor’s Degree preferred in biology environmental science, criminal justice, social services, or a related field
OR equivalent combination of education and experience.
Bilingual candidates in Spanish/English preferred.
Valid Illinois driver’s license, current certificate of vehicle insurance, and access to reliable transportation to all assigned work locations.
CPR certification strongly recommended but not required.
Knowledge and Skills:

Demonstrates ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
Ability to communicate verbally in a professional and empathetic manner.
Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
Effective oral and written communication skill, attention to detail, and flexibility to ambiguity and changing needs.
Excellent and sensitive interpersonal skills, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients and contacts.
The ability to access information through various means including use of written protocols and resource manual, computerized web links, and the internet.
The ability to grasp basic concepts related to COVID-19 from expert sites such as IDPH and CDC, and transmit that information verbally to others.
Use of computer systems for accessing lab and patient information in a confidential, HIPPA compliant manner.
Ability to provide basic information related to COVID-19 in a simple and clear manner to callers.
Ability to utilize language line to communicate with callers who do not speak English.
Ability to work in a high stress, dynamic, and team environment, with numerous interruptions and changes in priorities.
Strong listening and comprehension skills to gather data from callers during the screening process.
Ability to communicate complex information in an understandable way to a variety of people from different backgrounds.
Strong critical thinking skills.
Dependable and reliable regarding attendance.
Ability to work in a rotating shift environment, to include days, nights, weekends, and holidays, as assigned.
Ability to work with personnel at all levels within an organization, with an emphasis on leadership, command and control, and team building.
Experience in healthcare, emergency management, call centers, or operations centers is highly desired.
Due to the need for all Health Department personnel to respond to Public Health emergencies, the employee must be assessed for his/her ability to meet the physical demands of performing the following activities:

Must be able to be fitted and wear NIOSH 95 mask.
Engage in the following movements: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, writing and repetitive motions.
The employee must occasionally lift and/or move up to 25 pounds.
Hearing ability sufficient enough to communicate with others effectively in person and over the phone. Visual ability sufficient enough to read documents, screens and to drive a car.
If unable to demonstrate these abilities based upon a standardized, objective assessment performed by external occupational health professionals, all reasonable accommodations will be made, in compliance with the Americans with Disabilities Act and other applicable Federal and Illinois law.

Working Conditions While Performing Essential Functions:

General office setting in health department facilities, as well as community sites in clients’ homes and workplaces.

The COVID-19 Compliance Officer will work in a general office setting in health department facilities. The employee must be able to perform and complete duties under stress, deadlines and while attending to multiple duties at once. The employee must follow all county and department policies, goals and objectives.

In all settings, employees in this classification may occasionally need to relate to members of the public who exhibit challenging, atypical, or hostile behaviors and/or communication.

Equipment used to Perform Essential Functions:

Computer, fax, copier, personal or county vehicle, Public Health and medical equipment, and supplies related to duties.

Reporting Structure:

Title of Immediate Supervisor:

Environmental Center Supervisor

Titles of any others this position reports to:

Departmental Director

Blood borne Pathogen Risk Code: None __ Low __ Medium _X_ High__

Job Types: Full-time, Contract

Pay: $18.00 – $25.00 per hour


8 hour shift

Spanish (Preferred)



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