Program and Administrative Coordinator

The full-time Program and Administrative Coordinator will be responsible for managing front desk services and creating a positive first impression for guests at Goodwill’s Mission Services Building. In this role, you will greet visitors, respond to inquiries, and gather information from a variety of sources, including customers, vendors, program participants, donors, and others. Providing outstanding customer service is a key aspect of this position. Additionally, the Program and Administrative Coordinator will coordinate various activities across all Goodwill Mission Programs aimed at removing barriers to training and employment opportunities.

Job responsibilities and essential functions:

Greets every person entering the building, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions/provides information.
Informs staff of the arrival of visitors for appointments.
Answers the telephone in a professional manner to provide information or forward calls.
Transmits information or documents using computer, mail, or fax.
Collects and distributes messages and information for employees of the organization.
Responsible for sending, receiving and distributing mail and packages.
Keeps lobby and reception area neat and clean.
Administers various tests and assessments to Mission Program participants.
Assist staff with recruitment, eligibility, and follow up efforts for various Mission Programs.
Participation in meetings, committees, and ongoing training related to working effectively with Mission Program participants.
Maintain a working knowledge of program goals, guidelines and eligibility criteria, as well as knowledge of other State and Federal agencies and programs.
Enters data into various data bases as requested.
Provide administrative support to Mission Program staff, including but not limited to preparing materials, scheduling appointments, and managing databases.
Assist in the planning and execution of special project program events and activities, such as workshops, community outreach events, and job fairs.
Help track Mission Program participation and collect data for reports and evaluations.
Coordinate processes and communicate with agency partners to provide gift cards to clients.
Communicate with Mission Program participants and partners to provide information and updates.
Follow safety and security procedures to ensure a safe environment for guests, participants, and employees.
Acts as first point of contact along with Risk Manager on building safety and security matters.
Ensures confidentiality of all interactions and information.
Responsible for general administrative and clerical support functions.
All other duties as assigned
Qualifications & Basic Job Requirements:

A high school degree (or its equivalent) is preferred, though an equivalent amount of training and experience will be considered in lieu of this requirement.
Demonstrated ability to work with individuals with diverse backgrounds and understand and communicate with those individuals.
Strong interpersonal and communication skills, with a customer service-oriented mindset.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with database management.
Ability to multitask, prioritize, and manage time effectively.
Detail-oriented, with strong organizational and problem-solving skills.
Compensation: $17.50-$20/hour