A Passion for Making Lives Better

Department/Skill highlights

Clinic Registration Specialist, PreAccess Referral Management, Harvard, Days, 80 hrs/2 wks
Location: Harvard Business Office, Harvard, IL
Schedule: Monday through Friday 8:00AM – 4:30PM
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

Employee engagement, empowerment and growth
Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
An atmosphere of caring and quality that cascades throughout the organization

Essential duties and Responsibilities

Develop individual orientation documentation and perform one-on-one and group trainings for partners to ensure compliance, consistency, uniformity and understanding of registration processes.
Plans and organizes patient access/registration partner ongoing trainings and materials for the purpose of implementing training activities that address front end/access processes.
Facilitate training logistics such as presenting and disseminating necessary information for making decisions, increasing the efficiency and effectiveness of communication and enhancing customer service skills.
Prepare a variety of written materials (e.g. reports, memos, sign-in sheets, class lists, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
Perform monthly registration audits to confirm full registration functions, insurance verification and precertification actions are performed, accurate and properly documented.
Responsible for working in and monitoring workqueues. This may require analyzing denials and other registration errors to investigate root cause. May be responsible for correction of highly complex registration issues and system set up.
Respond to inquiries by patient access and other partners in a call center format for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
Investigate registration requirements by insurances and monitor insurance notification of changes that may impact front end processes.
Communicate with patient financial counselors who need assistance with self-estimates, charge costs and act as liaison with physician and office staff to obtain clinical information if needed.
Assist with setting up new financial programs such as credit card and bank loan programs. Maintains a variety of manual and electronic files and/or records (e.g. training procedure manuals, guides, course materials, handouts/visuals, training records, required reports, etc.) for the purpose of providing up-to-date reference and complying with regulatory requirements and established guidelines.
Create documents and materials (e.g. refunds, receipts, purchase orders, credit card charges, registration forms, etc.) for the purpose of disseminating information to appropriate parties.
Performs other duties as assigned.

Education and Experience

High School Diploma or equivalent
Knowledge of third party payer requirements
Basic knowledge of medical terminology
Basic knowledge of ICD-9, ICD-10, and CPT coding preferred

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Light work exerting up to 10 lbs of force frequently and up 20lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard.

To apply for this job email your details to

%d bloggers like this: