Website Ingersoll Machine Tools
Department: Customer Service
Reports to: Director of Operations
Employment Type: Full-Time
Ingersoll is a global leader in the development of advanced machine tools for the world’s aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated composite placement, and 3D printing machines in the world.
We are seeking a creative, driven, and highly motivated Installation Manager to join our team!
The Installation Manager coordinates the installation of IMTI machines at customer facilities, keeping management updated as necessary in connection with progress and significant issues. Collaborate with IMTI Assembly personnel to understand the assembly and installation process details for each machine from start to end. Communicate frequently with Field Service Techs to evaluate overall installation progress. Interact with Service, Sales, and Project Managers to confirm machine requirements and customer expectations. Teamwork, technical skills, traveling, planning and priority settings are a must for this position.
Manage each team of service/assembly personnel during every installation
Schedule and oversee the installation of products while in conjunction with the respective Project Managers to ensure adherence to contract specifications, established policies, and procedures
Ensure that project/department milestones/goals are met and adhere to approved budgets
Negotiate with local contractors for installers, rigging equipment, alignment tools, etc.
Monitor and manage all safety aspects during installation
Periodic travel to customer’s facilities may be required
Keep customers consistently informed by communicating frequently both before and during installations
Keep the Director of Customer Support, as well as Sales, Assembly, and Service personnel informed on the progress of each installation
Work with the respective Project Managers in securing the formal signoff & acceptance for each installation
Other duties as assigned by the department or senior manager
Qualifications & Experience:
Able to read and comprehend technical information as presented in various manuals or electronic media
Knowledge of machine tools building/troubleshooting processes: mechanical alignments, assembly of bearings, gears, ball screws, rack/pinions, machine geometry, PLC/NC troubleshooting, heavy material handling
Knowledge of hydraulic, lubrication, and other pressure lines
Knowledge of electrical components
Knowledge about coolant and filtration systems
Knowledge of assembly and detailed mechanical drawings, fluid, and electrical schemes
Project management & business writing experience
Able to solve practical problems while managing a variety of dynamic variables
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
A High School diploma required
Technical degree preferred
Holidays (9 per year)
HSA and Flexible Spending Account
Short- and Long-Term Disability
To all recruitment agencies: Ingersoll Machine Tools, Inc. does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Ingersoll Machine Tools employees or any other company location. Ingersoll Machine Tools, Inc.is not responsible for any fees related to unsolicited resumes/CVs.
Ingersoll Machine Tools, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Careers@ingersoll.com.
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