Rehabilitation Registration and Scheduling Specialist

Rehabilitation Registration and Scheduling Specialist
OrthoIllinois
Belvidere, IL 61008

Full-time

The Administrative Assistant is responsible for facilitating the efficient operation of the Rehab department by scheduling patient appointments, answering phones, and managing patient records and charts.
Primary Duties and Responsibilities
Schedules and coordinates patient appointments in accordance with location and clinician specific templates.
Greets patients at arrival for their scheduled appointments completing registration process.
Reviews and verifies benefit information with patients.
Monitors scheduling app alerts for assigned location.
Reschedules patient appointments and handles cancellations and now shows.
Communicates patient changes with clinic staff efficiently.
Processes incoming and outgoing referrals assigned to clinicians.
Answers phones and assists with patient questions in a professional manner.
Posts payments and co-payments to patient accounts.
Maintains office supplies and coordinates maintenance of office equipment.

Competencies:

Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and
willingness to learn new ways to accomplish work activities and objectives
Collaboration: Demonstrates cooperation and teamwork working towards solutions that generally benefits all involved parties
Communication : Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience
Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form. Ability to comprehend and apply a common sense understanding to carryout simple written or oral instructions
Planning and Organization: Manages a high volume of tasks at one time, prioritizing workload while maintaining a high level of attention to detail. Recognize and solve problems in the context of a variety of
situations with multiple variables, both predictable and unpredictable
Initiative: Plans ahead for upcoming opportunities or problems and takes appropriate action; consistently goes above and beyond expectations to improve patient care and organization results
Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
Judgment: Acts with the patient’s best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality
Professionalism Shows commitment to quality acting with expertise and integrity; ability to foster collaboration, communicate respectfully, and open to receive feedback.

Education and Experience Requirements
High School diploma or GED
A minimum of one year of experience in a similar position.
Working knowledge of Microsoft Word, Excel, PowerPoint and Google Calendar and Google Mail.
Previous experience with EMR system preferred.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.