Pre-Admission Assistant

 

Job Purpose:

The Pre-Admission Assistant is responsible for providing exceptional customer service to patients and family members during the registration and surgical process. The Pre-Admission Assistant is a resource to the pre-anesthesia RN’s and Business Office staff who are trained and assigned to assist in the pre-admission department.

 

Primary Duties and Responsibilities:

Patient Outreach:

• Contact patients within two days of receiving surgery order to welcome patient to OrthoIllinois ASCs.

• Review Exclusion criteria with patients and refer any concerns to the preadmission RN for evaluation.

• Assist patients with questions related to the health screening tool in Patient IQ or the preferred EMR system.

• Schedule appointments with the preadmission RN to complete all pre-surgery requirements.

Medical Records Management:

• Ensure all patient health histories are completed within 15 days of surgery, as applicable.

• Coordinate health screening appointments for pre-anesthesia RNs to review medical history with patients.

• Assist the pre-admission team with gathering history and physicals, preop testing, and communicating with patients about additional appointment needs.

• Review outstanding concerns, such as testing, H&Ps, and clearance requirements, and notify pre-admission RNs promptly.

Surgery Coordination:

• Prioritize add-on surgeries as needed.

• Acquire working knowledge of HST, Patient IQ, EPIC, ECW, and future EMR programs to perform job duties efficiently.

• Monitor pre-admission software to ensure patients have completed all required forms.

• Retrieve and prioritize phone messages throughout the business day.

Compliance and Patient Privacy:

• Adhere to all policies and procedures established by facility leadership and provide thorough patient instructions.

• Maintain patient privacy and comply with HIPAA regulations.

 

Competencies:

• Service:  We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.

• Change Agent:  We support and contribute to positive change in the organization.

• Communication and Interpersonal Relations:  We communicate honestly and with compassion to build connections with our patients and each other.

• Effectiveness:  We take ownership of work, doing the right thing for our customer and doing it well.

 

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making.  Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

 

Education and Experience Requirements:

• High School Diploma or GED, required.

• Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA) with Orthopedic experience strongly preferred.

• Minimum of two years of scheduling experience in an ambulatory surgery center, acute-care hospital, or doctor’s office strongly preferred.

• Basic working knowledge of Microsoft and Google Suites.

• EMR experience and Medical Terminology familiarity preferred.

 

Environmental/Working Conditions:

Working environment is in an ambulatory surgery center setting.

 

Physical/Mental Demands:

• Sit, stand and walk for extended periods of time

• Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis)

• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder

• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time; ability to twist hands or wrists repetitively

• Good balance.

• Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)

 

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.