Website Roper Whitney

$500 sign on bonus available

PURPOSE/FUNCTION/SUMMARY

As a Customer Technical Support professional at Roper Whitney LLC, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing. Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.

ESSENTIAL FUNCTIONS
Supervise customers with their machines troubleshooting via telephone
Keep a log of all calls on Internal service software (Freshdesk)
Familiar with a variety of the field’s concepts, practices, and procedures
Advise on replacement parts needed to repair a machine mechanically and/or electrically
Program computers for machines in the field (customer or service orders)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Education/Training:
Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience
Experience/Skills:
3 to 5 years of related experience in a manufacturing environment are preferred, but not essential
Must possess excellent communication, organizational, computer, and interpersonal skills

To apply for this job please visit www.roperwhitney.com.