• Full Time
  • Floater

Website The Workforce Connection

Job Opening with Goodwill Industries

Responsibilities & Essential Functions:

  •  Provide a welcoming, knowledgeable, and professional first impression to all customers and guests at the American Job Center locations.
  • Provide coverage for all locations as needed in Rockford, Freeport, and Belvidere.
  • Assist customers and volunteer or student worker assistants as needed.
  • Maintain an understanding of center operations and activities to provide accurate center and partner information.
  •  Communicate with staff and partners to ensure customer needs are met.
  • Find innovative solutions to customer and partner challenges and exhibit patience and compassion in dealing with issues.
  • Perform clerical work, including inputting data, and providing reports.
  • Participate in position cross-training with a variety of staff.
  • Exhibit excellent communication skills, including active listening.
  • Build and maintain employer and community partner relationships to provide outreach for The Workforce Connection services and programs.
  •  Perform testing and assessment, utilizing available resources, assessments, and career exploration tools.
  •  Assist customers in the Career Center as needed.

Qualifications & Basic Job Requirements:

  • High School Diploma or GED required some college preferred.
  • Demonstrated ability to work with individuals with barriers to employment and understand and communicate with diverse groups.
  • The ability to motivate and assist individuals in performing work.
  • Strong verbal and written communication skills.
  • High customer service focus.
  • Functional use of Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
  • Bilingual with the Spanish language is highly desired.

Apply at Goodwill.ini.org

To apply for this job please visit Goodwill.ini.org.

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