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Job Opening with Goodwill Industries

Responsibilities & Essential Functions:

•  Provide a welcoming, knowledgeable, and professional first impression to all customers and guests at the American Job Center locations.
• Provide coverage for all locations as needed in Rockford, Freeport, and Belvidere.
• Assist customers and volunteer or student worker assistants as needed.
• Maintain an understanding of center operations and activities to provide accurate center and partner information.
•  Communicate with staff and partners to ensure customer needs are met.
• Find innovative solutions to customer and partner challenges and exhibit patience and compassion in dealing with issues.
• Perform clerical work, including inputting data, and providing reports.
• Participate in position cross-training with a variety of staff.
• Exhibit excellent communication skills, including active listening.
• Build and maintain employer and community partner relationships to provide outreach for The Workforce Connection services and programs.
•  Perform testing and assessment, utilizing available resources, assessments, and career exploration tools.
•  Assist customers in the Career Center as needed.

Qualifications & Basic Job Requirements:

• High School Diploma or GED required some college preferred.
• Demonstrated ability to work with individuals with barriers to employment and understand and communicate with diverse groups.
• The ability to motivate and assist individuals in performing work.
• Strong verbal and written communication skills.
• High customer service focus.
• Functional use of Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
• Bilingual with the Spanish language is highly desired.

Apply at Goodwill.ini.org