Website YWCAofRockford YWCA Northwestern Illinois

Eliminating Racism Empowering Women

Job Title:        Illinois Welcoming Center Case Manager

Programs:      Illinois Welcoming Center

Reports to:     Illinois Welcoming Center Supervisor


Job summary:  Illinois Welcoming Center serves as a one-stop human service center that provides comprehensive and holistic case management and service coordination to immigrant and LEP populations in a linguistically, culturally sensitive manner. IWC Case Manager is responsible for educating and encouraging eligible immigrants with limited English skills regarding their rights to apply for and receive public benefits such as SNAP, Medicaid, All Kids, etc. Assist clients with application processes, including but not limited to helping them with paperwork and interpreting as needed. Other responsibilities include attending relevant training; scheduling and presenting at informational meetings for benefit providers and recipients; promoting the program through Spanish-language media. This position is an hourly non-exempt position.


Summary of essential job functions:

Provides outreach to the immigrant and refugee community about the availability of public benefits and other services that support personal and family well-being and economic self-sufficiency through various means
Community service coordination, planning and building alliances with local stakeholders that share an interest in serving immigrants.
Provide information and referral services to immigrant families
Provide case management services to immigrant families who need long-term assistance accessing and maintaining benefits and services
Ensure complete case management services including linkages with in-house or external services, follow-up and problem resolutions.
Provide accurate interpretation and/or translation services for immigrants who have difficulty communicating with the Illinois Department of Human Services and other agencies offering supportive services due to language barriers.
Provide crisis intervention to stabilize client and locate immediate solutions, to include mental health, substance abuse, homelessness, hunger and unemployment
Provide culturally appropriate services
Complete assessments to determine client eligibility
Maintain database and client files
Provide follow up on open cases with the Illinois Department of Human Services and other offices to ensure they are being processed as needed
Provide follow up on closed cases even though proper documentation was submitted
Other duties include regular attendance at staff meetings and required trainings, following a team centered approach
Other duties as assigned by the CEO or CAO
Minimum requirements

Associate’s degree in Human Services or related field and at least 4 years related experience
Have expertise with various crisis intervention techniques
Knowledge of Illinois public benefits and DCFS a plus
Must be Bilingual English/Spanish
Experience working with minority populations in northwestern counties
Ability to commute and co-locate in offices in Ogle and Winnebago Counties
Possess good written and verbal communication skills
Strong knowledge base of community partners and alliances
Ability to communicate well with others and further the mission of the YWCA
Obtain and document a minimum of fifteen (15) hours of professional development annually
Basic computer skills
Ability to lift 30 pounds, sit, stand, bend, squat
Current Illinois driver’s license and valid vehicle insurance

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