REQUEST FOR PROPOSALS (RFP)

For One-Stop Operator & Title I-B Career Services for Adults, Dislocated Workers, and Trade 
July 1, 2025 through June 30, 2026

The Workforce Connection, Inc. (TWC), the local workforce board is seeking proposals from organizations or a consortium of entities to provide One-Stop Operator Services and WIOA Title I Career Services for Adults, Dislocated Workers, and Trade. The service delivery area is Boone, Stephenson, and Winnebago Counties. The Workforce Connection, Inc. oversees three (3) service provision centers branded as The Workforce Connection, Inc. The comprehensive Center is located in Rockford, Illinois at 303 North Main Street. There are two (2) access sites – 524 W Stephenson Street, Suite 230, Freeport, Illinois, and 600 S State Street, 2nd Floor, Belvidere, Illinois.

The Workforce Connection, Inc. is committed to a public workforce development system that provides excellent customer service to both businesses and individuals. TWC is seeking a Service provider capable of delivering services utilizing a seamless system built on a “Service Integration” model. For the purposes of this scope of work, service integration is defined as a program delivery model that aligns, organizes and optimizes multiple actions with one common customer path. The service delivery model should have a clearly defined standardized process that generates measurable and successful outcomes for the wide range of services provided.

The provider(s) selected under this Request for Proposal will be expected to enhance our workforce development system by providing a fully coordinated and integrated customer service strategy, focused on a customer-centered model that offers value-added services to our career seekers and employer customers. Basic Career Services and specific program services, will be driven by four (4) key points –

• • Providing exceptional customer service;
  • Meeting the needs of business and workers;
  • Program integration to provide seamless access and increase service delivery; and
  • Accountability for performance and programmatic outcomes.

By close of business on Monday, March 24, 2025, potential bidders wishing to submit a proposal MUST submit a non-binding notification of intent to propose to The Workforce Connection, Inc. at BJaquez@TheWorkforceConnection.org. This notification must include the organization’s primary contact with title and e-mail address. All organizations must be identified if applying as a consortium, with a lead organization clearly identified.

Proposals are due to TWC by Noon Central Standard Time on Monday, April 7, 2025. Proposal should be emailed to BJaquez@TheWorkforceConnection.org 

www.TheWorkforceConnection.org/USDOLstatement 

 Posted February 27, 2025